FAQ

See frequently asked questions

We are here to help you with your problems

Bringing warmth to your home or workplace is not just our job, it's our passion. We believe that everyone deserves to feel comfortable and cozy, no matter where they are. That's why we're committed to providing the best possible products and delivery service to our customers, no matter where they are in the world. We're here to help you transform your space into a warm and inviting environment that you'll love to spend time in. Thank you for choosing us as your trusted supplier of infrared heating panels

Frequently asked questions

What are infrared heating panels?

Infrared heating panels are a type of electric heater that uses infrared radiation to heat objects and people directly instead of heating the air. They are a more energy-efficient alternative to traditional heating methods and can be used in a variety of indoor and outdoor settings.

How do I install the infrared heating panels?

Infrared heating panels can be easily installed on walls or ceilings using the included brackets and screws. Alternatively, they can be freestanding using the optional stands. Installation is generally straightforward and can be even done by novice DIY people.

How much do the infrared heating panels cost to operate?

Infrared heating panels are generally more energy-efficient than traditional heating methods, which can lead to significant savings on your heating bills. The cost of operating the panels will depend on factors such as the size of the room and the amount of use, but most customers find that the savings quickly offset the initial cost of the panels.

Are the infrared heating panels safe to use?

Yes, infrared heating panels are safe to use when installed correctly and used according to the manufacturer's instructions. They do not emit any harmful fumes, gases or chemicals and are not a fire hazard. In addition, they are generally safe for use around children and pets.

What is the warranty period for the infrared heating panels?

The warranty period for our infrared heating panels varies depending on the model, but it typically ranges from 2-5 years. All of our products come with a manufacturer's warranty, which covers defects in materials and workmanship.

Can infrared heating panels be used in damp environments?

Yes, all of our infrared heating panels are designed to be moisture-resistant and are suitable for use in damp environments such as bathrooms or conservatories. However, it's important to check the specific model's specifications to ensure it's appropriate for your particular environment.

Can the infrared heating panels be controlled remotely?

Many of our infrared heating panels can be controlled remotely using a smartphone app or remote control. This feature allows you to adjust the temperature and other settings from anywhere, making it easy to maintain a comfortable temperature in your home or workplace.

What is the lifespan of infrared heating panels?

The lifespan of infrared heating panels varies depending on the quality of the environment and the amount of use. Our products are designed to be durable and long-lasting. With proper installation and maintenance, the panels can last for many years. Our older generation panels have been working for 40 seasons in a row in our testing environment.

Payments

Our website is an online platform that allows customers to make payments for infrared heating panels using either their credit or debit cards, or their PayPal accounts. We provide a secure and convenient way for customers to make transactions online.

Fast Delivery

We are proud to offer delivery of our infrared heating panels to a wide range of countries, including all countries. We strive to provide our customers with a smooth and hassle-free delivery experience, and we work with trusted logistics partners to ensure your order arrives at your doorstep as quickly and safely as possible.

The cost of delivery will vary depending on the size and weight of your order, as well as the destination country. We aim to deliver within the following timeframes:

EU countries: 3-4 weeks
Non-EU: 3-5 weeks

Please note that delivery times may vary depending on factors outside of our control, such as customs delays or unforeseen logistical issues. However, we will keep you informed every step of the way and provide you with tracking information where possible

BENEFITS

Why you should choose us

Our infrared heating works based on a principle that is completely different to all other types of heating. Thanks to the principle of their operation, our panels have a unique ability to store heat in the building envelope. Unlike other types of heating, heating panels primarily heat solid objects, including building materials.

They dry out walls, increasing their thermal resistance and thus their insulating ability. The heating and circulation of air are completely minimized.